Technical Support & Help Center

Website: rsnpathwayedu.com
Last Updated: 09.10.2025

Rasnnova Pathway Educational Hub is committed to providing reliable and accessible technical support for parents, students, and staff. This page explains how you can reach our support team, what services we offer, our response time, and how your complaints and suggestions are handled.

1️⃣ Technical Support Channels

You can contact our support team through the following official channels:

WhatsApp Support

+966 592276746
(For quick assistance regarding login issues, LMS support, mobile app support, fee portal queries, etc.)

Email Support

rsnpathway@gmail.com
(For detailed complaints, attachments, screenshots, or account-related issues.)

2️⃣ Services Covered by Technical Support

Our technical support team helps with:

• LMS / Student Information System login issues

• Online admission form errors

• Parent & Student Portal access

• Fees portal or payment errors

• Website browsing or form submission problems

• Data update errors (profile, documents, etc.)

• General IT-related queries

3️⃣ Complaints & Suggestions Handling Process

We follow a clear and transparent handling process:

1. Submission

   • Complaints and suggestions are received through our official WhatsApp or Email support.

2. Review

   • The support team reviews the request and forwards it to the relevant department if needed.

3. Resolution

   • The team resolves normal issues within the expected time and informs the user once resolved.

4. Follow-up

   • For unresolved cases, the matter is escalated internally.

All complaints are documented to ensure quality and improvement in our services.

4️⃣ Support Working Hours

Our technical support team is available during the following hours:

Sunday to Thursday: 8:00 AM – 2:00 PM
Friday & Saturday: Closed

Any request submitted after working hours will be processed on the next working day.

5️⃣ Expected Response Time

We aim to resolve issues as quickly as possible:

• General inquiries: Within 24 hours

• Urgent technical issues: Within 4–8 hours

• Complaints requiring verification: Within 48 hours

6️⃣ Escalation Procedure (If No Response)

If you do not receive a response within the mentioned time:

Level 1 – Technical Support Team

WhatsApp / Email (Initial contact)

Level 2 – IT Supervisor

Escalate after 24 hours of no response
Email: mubashir.sultan333@gmail.com

Level 3 – School Administration

Final escalation after 48 hours
Email: jiamoon8@gmail.com

We ensure that every support request is taken seriously and resolved professionally.